1. Free replacement of related components and new product if it's damaged or broken because of supplier's responsibility.
2. We promise 12 months warranty time after delivery.
3. Online guidance of operation, repairing, setting when clients need help.
4. Help to explore the local market with contracted dealer.
5. When it beyond warranty time, we still provide free components and technical support.
6. Total engineering solution with complex hydraulic tools combined action.
Baier Hydraulic Power (Wuhan) Co., Ltd was established in 2007, which is a professional manufacturer engaged in the research, development, production, sale of electric torque wrench, battery torque wrench, pneumatic torque wrench, hydraulic torque wrench, hydraulic cylinders, hydraulic nut splitter, hydraulic pullers, hydraulic pump, and so on.
We are located at Wuhan city, with convenient transportation access. Dedicated to strict quality control and thoughtful customer service, our experienced staff members are always available to discuss your requirements and ensure full customer satisfaction. In recent years, our company has equipped with series of advanced equipment.
In addition, we have obtained CE and ISO certificates. Selling well in all cities and provinces around China, our products are also exported to clients in such countries and regions as Europe, south-east Asia, Middle East and South America. Our customers includes many big Chinese industrial companies, such as China Petroleum, Baosteel, Jiangnan Shipyards, China Railway Construction Corporation.
We has gradually achieved the development in the fields of wind power, hydro power, thermal power, petrochemical industry, natural gas, engineering machinery, metallurgy, mining, shipbuilding, new energy, railway, subway, bridge and cement.
1. Q: What after-sales service do you provide?
R: All the products we sell enjoy 12-month warranty and lifetime after-sales service. The professional after-sales team provides installation and use guidance, free repair or replacement of parts during the warranty period. Provide customers with complete engineering solutions and transportation solutions, and if necessary, remote video conferences can be conducted to solve any after-sales problems.
2. Q: Do you have local agents or service outlets?
R: Up to now, our products are mainly sold to Germany, the United States, Italy, Australia, South Korea, the United Arab Emirates, Peru and other countries, and we have distributors in the above countries. The company plans to set up service centers in Australia, Germany, and the United Arab Emirates in 2023. In addition, there are no agents in other countries and regions, please contact our company for cooperation!
3. Q: How long does it take to deliver the product?
R: We mainly focus on our own brand products, most of which are in stock, and usually can be shipped within 5-10 working days after the order is placed; for customized or out-of-stock products, the delivery time is about 20-30 days.
4. Q: Can you deliver to our local area?
R: Yes, we can provide you with door-to-door logistics services. According to your needs, you can choose different logistics transportation solutions such as railway transportation, road transportation, sea transportation, air transportation, express delivery and multimodal transportation.
5. Q: What is your payment terms?
R: Usually we only accept T/T at sight payment, and L/C at sight payment can also be accepted under special circumstances. Spot products are generally shipped after receiving 100% of the full payment; customized products are prepaid with a 30%-50% deposit, and the balance must be settled before delivery. The specific payment terms can be determined through negotiation between the two parties.
